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Products
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GTT 24x7 NOC
Fault Resolution and Optional Managed Network Services
24x7x365 Global Network Operations Center
All GTT services are supported by GTT’s 24x7x365 Global Network Operations Center. The GTT NOC is staffed with technical support analysts who provide one-stop fault management, including escalation and resolution with carrier providers. The GTT NOC maintains a fully operational disaster recovery site in the event of catastrophic event and mirrors servers at co-lo facilities.
As a network integrator, GTT leverages preferred relationships with carriers worldwide to gain deeper access to carrier technical resources, and preferred partner support teams – to resolve issues faster for our customers.
24x7 NOC Contacts:
Contact the GTT NOC at
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or via any of the phone numbers below:
- USA:+1.866.250.3887, +1.877.385.5252
- Rest of World: +44 (0)20 7489 4200
Optional Managed Network Services
GTT NOC also offers customers with a variety of managed network services on an as-needed basis. These services may include:
- Router/Switch/Server equipment procurement and hosting
- Equipment monitoring and notification
- Managed VPN service
- Customer premise equipment (CPE) installation
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GTT 24x7 NOC target objectives:
- Answer all phone inquiries within 20 seconds
- Acknowledge any email/web form inquiries within 30 minutes
- Resolve 95% of all faults with front line resources
- Resolve all fault within 4 hours
- Update customer every 60 minutes of progress until resolution or an estimated time to resolution is given
- Provide written report 7 days after the fault clearance.
- Acknowledge network alarms within 5 minutes
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24x7 NOC & Managed Network Services
